Winning Behaviours
To be a Company offering "edutainment" where we are dedicated to...
C ommitment
R espect
I mprovement
T eam Focus
I nnovation
C ommunication
A mbition
L earner Focus
...and to have fun!
We will demonstrate...
Commitment
...to the Vision, Mission and Winning Behaviours
...to our Products & Services and promote the business outside of the organisation at every opportunity
Respect
...listen and seek out the ideas and opinions of others
...not judge others fellow team members, learners and clients alike -and will always show that we value their involvement in whatever we do
...stand up for what we believe is right and will support our colleagues in their right to state their opinions
...not shout down others or interrupt their conversations
Improvement
...strive to deliver the best possible service at all times, learning from our mistakes and doing things right-first time every time.
Team Focus
...be willing to do whatever it takes to stay together and achieve team goals
...focus on cooperation and always come to a resolution-not a compromise
...be flexible in our work and willing to change if what we are doing is not working
...ask for help when we need it and we will be compassionate to others who ask us for help
...always show our appreciation to others and will recognise a job well done.
Innovation
...use our skills to work smarter not harder and use our knowledge to help others to do the same in their day to day activities
...constantly seek out new ways of working to ensure that learning experiences are always fresh and new
...proactively respond to feedback from colleagues, clients and learners to ensure that we always deliver what is expected and indeed will strive to exceed their expectations.
Communication
...always speak positively of our fellow team members, learners and Critical Skills both publicly and privately
...speak with good purpose using empowering and positive terms
...never use or listen to profanity, sarcasm or gossip
...take responsibly for responses to our communication
...greet and say goodbye to people using their name
...always apologise for any upsets first -then look for a solution
...only ever discuss concerns in private with the person involved
Ambition
...always deliver work of an exceptional quality that adds value to all involved for the long term
...always look for way to do more with less and stay on a path of constant improvement and innovation
...focus on succeeding at everything we do and will strive for win-win situations
Learner Focus
...always put the learner first and will always consider the impact of our actions and behaviour on learners
...strive to help learners achieve their goals and ensure that they receive the best possible learning experiences at Critical Skills through their interaction with us. This will encourage them to return for further training
...be consistent and fair in our approach to all learners and will always treat them with the utmost respect
And have FUN!
...work to view life as a journey to be enjoyed and appreciated. Through our interactions with others we will help to create a happy and comfortable atmosphere wherever we work and will strive to make our surroundings fun and enjoyable, so that all those around us can enjoy it as well!
