No Complaints - Complaints and the Customer

Even the most successful business doesn’t get things right all the time, so it’s vital that staff have the skills in place to deal effectively with a dissatisfied customer’s emotions and solve their problem successfully.

The business that has the skills in place to resolve complaints to a customer’s satisfaction will benefit from improved customer retention and greater repeat sales.

No Complaints?: Complaints and the Customer is a great introduction to handling even the most difficult of complaints effectively. The techniques explored will help staff defuse anger, establish the facts, agree an appropriate course of action and supervise the solution so that they can meet – and even exceed – the demands of dissatisfied customers

Course Subject Area

• Customer Service