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Demanding Customers - Customer Care Made PERFECT!
Qualification Outcome:
NoneCourse Type:
On-lineDuration:
2 HoursCourse Price (£):
£34.99The snappy customer, the flashy customer, the yappy customer, the picky customer – businesses that thrive in today’s competitive environment have the skills in place to turn negative customer reactions into positive customer experiences! Using the P.E.R.F.E.C.T. (Polite, Efficient, Respectful, Friendly, Enthusiastic, Cheerful and Tactful) model, Demanding Customers: Customer Care Made PERFECT is a helpful introduction to the problems that demanding customers create and the expectations they have. The course will help employees deliver an outstanding customer service experience to even the most difficult of characters.
Course Subject Area
| Attachment | Size |
|---|---|
| Demanding Customers - Customer Care made Perfect.pdf | 49.93 KB |
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