Effectiveness and Efficiency

The celebrated business theorist Peter Drucker said that, “Efficiency is doing things right; effectiveness is doing the right things.” A successful business is both efficient and effective. It gets the best from its resources and delivers the right products and services for its customers. To achieve this, a business depends on the knowledge, insight and skills of its managers and leaders. Effectiveness and Efficiency is a helpful introduction to boosting the efficiency and effectiveness of your business. It defines the two concepts and distinguishes between them. It also explores how to identify where problems are occurring and offers different approaches to assessing productivity and work methods. Who is the course for? Effectiveness and Efficiency is for people who are likely to become line managers. It is also suitable for those who are already in post, but have had little or no formal training and limited work experience. There are no formal entry requirements and the easy to follow, step-by-step format of this course means participants can work at their own pace, making it ideal for anyone new to the subject. What will you get from this course?
When you have completed this course, you will be able to:
- distinguish between effectiveness and efficiency
- achieve a good balance between the two
- improve effectiveness and efficiency within your organisation.

Course Subject Area

• Leadership and Management